PRIVACY POLICY

Effective Date: 24 August 2026
Last Updated: 24 August 2026

Coventra Global (“Coventra Global”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or use https://coventraglobal.com/, contact us, submit an enquiry, request information, use our services, communicate with us, or otherwise interact with Coventra Global.

Because Coventra Global operates internationally, this Privacy Policy is intended to address applicable privacy and data protection requirements in the United Kingdom, United States and Pakistan, as applicable to the relevant individual, jurisdiction and processing activity.

1. ABOUT COVENTRA GLOBAL

Coventra Global provides international business process outsourcing and technology-enabled business services.

Our services may include:

Business process outsourcing
Contact centre services
Customer support
Lead generation
Appointment setting
Customer acquisition
Digital marketing
Search engine optimisation
Paid advertising
Social media management
Website development
AI solutions
AI voice agents
Chatbots
CRM automation
Back-office support
Administrative services
Data processing
Business support services

2. OUR BUSINESS LOCATIONS

Coventra Global operates internationally, including through operations serving clients in the United Kingdom, United States, Pakistan and other markets.

United Kingdom

382 Kingsway
Manchester
M19 1PL
United Kingdom

United States

5532 Big River Dr
The Colony, TX 75056
United States

Pakistan

Plot 016-A, Street No. A1
Sector F Commercial, Phase 8, DHA
Islamabad
Pakistan

The specific Coventra Global entity responsible for processing personal information may depend upon your location, the service being provided and the applicable contractual relationship.

3. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

Name
Company or organisation name
Job title
Email address
Telephone number
Business address
Country or region
Information contained in enquiries
Information submitted through contact forms
Information about services requested
Information provided during consultations
Information included in proposals or business correspondence
Communications between you and Coventra Global
Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type and version
Device type
Operating system
Approximate location
Referring website
Pages viewed
Date and time of visits
Website interaction information
Diagnostic information
Security information
Cookie and similar technology information

4. INFORMATION PROVIDED BY BUSINESS CLIENTS

If you become a Coventra Global client, we may process additional information relating to your organisation, employees, customers, leads or authorised users.

Depending on the services provided, this may include:

Customer information
Lead information
Contact details
CRM information
Call records
Customer communications
Business records
Support information
Appointment information
Marketing information
Information required to perform outsourced business processes

Where Coventra Global processes personal information on behalf of a business client, Coventra Global may act as a data processor, service provider or similar role, while the client may remain the relevant controller/business.

The applicable client agreement and Data Processing Agreement will establish the respective responsibilities of the parties.

5. HOW WE COLLECT INFORMATION

We may collect information through:

Our website
Contact forms
Email
Telephone
Online meetings
Business enquiries
Consultations
Contracts
Proposals
Client onboarding
Direct communications
Business referrals
Third-party business platforms
Cookies
Analytics technologies
Similar tracking technologies

6. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Respond to enquiries
Provide requested information
Contact prospective clients
Prepare proposals and quotations
Arrange consultations
Provide services
Manage client relationships
Provide customer support
Administer contracts
Process business communications
Improve our website
Improve our services
Analyse website performance
Maintain security
Prevent fraud and abuse
Conduct business administration
Send permitted marketing communications
Comply with legal obligations
Establish, exercise or defend legal claims

We will not use personal information for purposes incompatible with the purpose for which it was collected unless permitted or required by applicable law.

7. LEGAL BASES FOR PROCESSING

Where UK GDPR or similar data protection legislation applies, we may process personal information on the following legal bases:

Consent

Where you have provided valid consent for a specific purpose.

Contract

Where processing is necessary to enter into or perform a contract.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.

Examples may include:

Responding to business enquiries
Managing client relationships
Website security
Fraud prevention
Business administration
Service improvement

Legal Obligation

Where processing is necessary to comply with applicable law.

Legal Claims

Where processing is necessary to establish, exercise or defend legal rights.

8. UNITED KINGDOM — UK GDPR AND DATA PROTECTION

Where UK law applies, Coventra Global will process personal information in accordance with applicable provisions of the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations 2003 (PECR).

UK individuals may have rights including:

Access
Rectification
Erasure
Restriction of processing
Objection
Data portability
Withdrawal of consent

These rights are subject to applicable legal conditions and exemptions.

Coventra Global will provide privacy information in a clear and accessible manner and will process personal information fairly and transparently.

PECR also applies to certain electronic marketing and cookies/tracking technologies alongside UK data protection law.

9. UNITED STATES — STATE PRIVACY RIGHTS

Privacy legislation in the United States varies by state.

Where a particular US state privacy law applies to Coventra Global and the relevant individual, we will comply with applicable requirements.

Depending on the applicable law, individuals may have rights including:

Right to know/access personal information
Right to delete personal information
Right to correct inaccurate personal information
Right to obtain information about processing
Right to opt out of certain targeted advertising
Right to opt out of certain sale or sharing activities
Right to limit certain processing of sensitive personal information
Right to non-discrimination for exercising privacy rights

10. CALIFORNIA PRIVACY RIGHTS

Where the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies, California residents may have additional rights.

These may include:

Right to Know

The right to request information about personal information collected, used, disclosed or otherwise processed.

Right to Delete

The right to request deletion of personal information, subject to applicable exceptions.

Right to Correct

The right to request correction of inaccurate personal information.

Right to Opt Out

The right to opt out of the sale or sharing of personal information where applicable.

Right to Limit

The right to limit certain uses or disclosures of sensitive personal information where applicable.

Right to Non-Discrimination

The right not to receive discriminatory treatment for exercising applicable privacy rights.

Coventra Global does not sell personal information for monetary consideration as a business practice.

California law also requires businesses subject to the CCPA to provide information about collection practices and consumer rights.

11. SOURCES OF PERSONAL INFORMATION

We may collect personal information from:

You
Your company or organisation
Your employer
Our business clients
Business partners
Service providers
Referral partners
Publicly available sources
Website interactions
Cookies and similar technologies
Third-party platforms where legally permitted

12. SHARING PERSONAL INFORMATION

We do not sell personal information as a general business practice.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide services.

These may include:

Hosting providers
Cloud service providers
CRM providers
Email providers
Analytics providers
Marketing platforms
Telecommunications providers
Cybersecurity providers
IT providers
Professional advisers
Accountants
Lawyers
Auditors
Payment providers
Government authorities
Regulators
Law enforcement where legally required

Where appropriate, third-party service providers will be required to maintain appropriate confidentiality and data protection safeguards.

13. INTERNATIONAL DATA TRANSFERS

Coventra Global operates internationally.

Personal information may therefore be transferred between the United Kingdom, United States, Pakistan and other countries where necessary for business operations or service delivery.

Where applicable law requires safeguards for international transfers, we will use legally recognised transfer mechanisms and appropriate contractual, organisational or technical safeguards.

For client information, international data transfers may also be addressed in the applicable Data Processing Agreement.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy unless a longer period is required or permitted by law.

Retention periods may depend on:

The nature of the information
The purpose of processing
Our relationship with you
Contractual requirements
Legal requirements
Accounting requirements
Dispute resolution
Fraud prevention
Legal claims

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

15. DATA SECURITY

We use reasonable technical and organisational safeguards designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Destruction
Alteration
Misuse

Security measures may include access controls, authentication, monitoring, secure systems, staff controls and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies.

Depending on the technology and applicable law, these may be used for:

Website functionality
Security
Analytics
Performance
Preferences
Marketing
Advertising
Conversion measurement

Where required by applicable law, non-essential cookies will only be activated after obtaining appropriate consent.

Please see our Cookie Policy for further information.

17. MARKETING COMMUNICATIONS

We may send marketing communications where permitted by applicable law.

You may opt out at any time by:

Clicking the unsubscribe link in an email;
Contacting us; or
Using an available marketing preference mechanism.

For UK recipients, electronic marketing will be conducted in accordance with applicable PECR and data protection requirements.

18. CHILDREN’S PRIVACY

Our website and services are intended primarily for businesses and adults.

We do not knowingly collect personal information from children through ordinary website enquiry channels.

If you believe a child has provided personal information to us, please contact us.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

20. YOUR PRIVACY RIGHTS

Depending on your jurisdiction and applicable law, you may have the right to:

Access your information
Correct inaccurate information
Request deletion
Request restriction of processing
Object to processing
Withdraw consent
Request data portability
Opt out of certain marketing
Exercise applicable US privacy rights

We may need to verify your identity before completing certain requests.

21. HOW TO EXERCISE YOUR RIGHTS

Privacy requests may be submitted to:

Email: info@coventraglobal.com

Please provide:

Your name
Contact details
Nature of your request
Country/state of residence
Information reasonably necessary to verify your identity

We will process requests within the timeframes required by applicable law.

22. COMPLAINTS

If you have concerns regarding our processing of your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

UK individuals may also have the right to complain to the Information Commissioner’s Office (ICO).

23. PAKISTAN

For individuals and processing activities connected with Pakistan, Coventra Global will comply with applicable Pakistani laws and regulations relating to electronic transactions, cybersecurity, confidentiality and information handling.

Relevant legislation may include the Electronic Transactions Ordinance 2002 and Prevention of Electronic Crimes Act 2016, as applicable.

This policy does not represent that a specific comprehensive federal personal-data protection statute is currently applicable to every processing activity in Pakistan.

Where additional Pakistani privacy legislation becomes applicable to Coventra Global’s processing activities, this Privacy Policy may be updated accordingly.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will be published on our website with an updated “Last Updated” date.

25. CONTACT DETAILS

Coventra Global — United Kingdom

382 Kingsway
Manchester
M19 1PL
United Kingdom

Coventra Global — United States

5532 Big River Dr
The Colony, TX 75056
United States

Coventra Global — Pakistan

Plot 016-A, Street No. A1
Sector F Commercial, Phase 8, DHA
Islamabad
Pakistan

Privacy Email: info@coventraglobal.com

Privacy Policy