TERMS AND CONDITIONS
Effective Date: 24 August 2026
Last Updated: 24 August 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Coventra Global website, https://coventraglobal.com/, and the general information and materials made available through it.
By accessing or using the website, you agree to these Terms.
If you do not agree with these Terms, you should not use the website.
1. ABOUT COVENTRA GLOBAL
Coventra Global provides international business process outsourcing and technology-enabled business services.
Our services may include:
Business process outsourcing
Contact centre services
Customer support
Lead generation
Appointment setting
Customer acquisition
Digital marketing
Search engine optimisation
Paid advertising
Social media management
Website development
AI solutions
AI voice agents
Chatbots
CRM automation
Back-office support
Administrative services
Data processing
Business support services
2. BUSINESS LOCATIONS
United Kingdom
382 Kingsway
Manchester
M19 1PL
United Kingdom
United States
5532 Big River Dr
The Colony, TX 75056
United States
Pakistan
Plot 016-A, Street No. A1
Sector F Commercial, Phase 8, DHA
Islamabad
Pakistan
The specific legal entity providing services to a client should be identified in the applicable contract, proposal, invoice or statement of work.
3. WEBSITE USE
You may use the website only for lawful purposes.
You must not:
Use the website for fraudulent purposes
Attempt unauthorised access
Interfere with website security
Introduce malicious software
Scrape or harvest information unlawfully
Copy website content without permission
Impersonate another person or organisation
Distribute spam through the website
Attempt to disrupt website operations
Use the website in violation of applicable law
We may restrict or terminate access where reasonably necessary to protect our website, systems, users or business.
4. WEBSITE CONTENT
We make reasonable efforts to ensure that information on our website is accurate and current.
However, we do not guarantee that website content is:
Complete
Accurate
Current
Error-free
Continuously available
Suitable for a particular purpose
Website content is provided for general informational purposes.
5. SERVICES
Information published on our website does not constitute a binding offer to provide services.
Specific services, prices, deliverables, timelines, responsibilities and performance requirements will be established through a written proposal, statement of work, contract or other agreement.
If a signed client agreement conflicts with these website Terms, the signed client agreement will govern the relevant client relationship.
6. QUOTATIONS AND PRICING
Any pricing displayed on the website is informational unless expressly stated otherwise.
Individual quotations may depend upon:
Scope
Project complexity
Staffing
Technology
Service requirements
Client requirements
Third-party costs
Applicable taxes
A quotation becomes binding only when accepted in accordance with the applicable commercial agreement.
7. NO GUARANTEE OF BUSINESS RESULTS
Unless expressly guaranteed in a written agreement, Coventra Global does not guarantee specific:
Sales
Revenue
Leads
Appointments
Conversion rates
Customer numbers
Advertising results
Return on investment
Business and marketing results may depend on factors outside our reasonable control.
8. CONTACT CENTRE AND OUTBOUND SERVICES
Where Coventra Global provides contact centre, telephone, lead generation, appointment-setting or outbound communication services, those services will be performed according to the applicable client agreement.
Clients are responsible for providing accurate campaign instructions and ensuring that materials supplied to Coventra Global may lawfully be used.
Where applicable, campaign-specific compliance requirements relating to:
Telemarketing
Customer consent
Call recording
Do-not-call requirements
Electronic communications
Marketing preferences
Applicable local regulations
may be addressed in the relevant service agreement.
9. DIGITAL MARKETING SERVICES
Digital marketing results can be affected by:
Advertising platform policies
Algorithm changes
Market conditions
Competition
Customer behaviour
Advertising costs
Third-party services
Coventra Global does not guarantee that a third-party advertising platform will approve, maintain or deliver a particular campaign.
10. AI AND AUTOMATED TECHNOLOGIES
Coventra Global may use artificial intelligence, machine learning, automation, AI voice technology, chatbots and other automated systems in certain services.
AI-generated outputs may contain errors or inaccuracies.
Where appropriate, outputs should be reviewed by qualified personnel before being relied upon for important decisions.
Specific responsibilities relating to AI services and client data may be established in the applicable client agreement.
11. CLIENT RESPONSIBILITIES
Clients are responsible for:
Providing accurate information
Providing lawful instructions
Obtaining necessary permissions
Obtaining necessary consents
Ensuring supplied materials can legally be used
Complying with applicable laws
Maintaining appropriate account credentials
Reviewing deliverables where appropriate
12. DATA PROTECTION
Where Coventra Global processes personal data for a client, the parties may enter into a Data Processing Agreement or similar arrangement.
Depending on the individuals concerned and the processing activities, applicable laws may include:
UK GDPR
Data Protection Act 2018
PECR
Applicable US state privacy laws
Applicable California privacy requirements
Applicable Pakistani laws
Other applicable data protection legislation
The client remains responsible for ensuring that its instructions and intended processing are lawful where it acts as the relevant controller/business.
13. CONFIDENTIALITY
Confidentiality obligations relating to client information, customer information, business processes, intellectual property, systems and data may be governed by a separate NDA, confidentiality agreement or client services agreement.
These website Terms do not replace a separately executed confidentiality agreement.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, all website content belongs to or is licensed to Coventra Global.
This includes:
Logos
Trademarks
Text
Graphics
Images
Videos
Designs
Layouts
Software
Icons
Documents
Branding
Other website materials
You may not reproduce, modify, distribute, sell, licence or commercially exploit our website content without prior written permission.
15. CLIENT INTELLECTUAL PROPERTY
Clients retain ownership of intellectual property they provide to Coventra Global, subject to the applicable agreement.
Clients grant Coventra Global any licence reasonably necessary to use client materials for the purpose of providing contracted services.
16. THIRD-PARTY SERVICES
Our services may depend on third-party platforms and technologies, including:
CRM platforms
Cloud services
Telecommunications providers
Advertising platforms
AI platforms
Hosting providers
Analytics platforms
Email platforms
Payment providers
Third-party terms may apply.
Coventra Global is not responsible for outages or failures caused solely by third parties outside our reasonable control.
17. WEBSITE AVAILABILITY
We do not guarantee uninterrupted website availability.
The website may become unavailable because of:
Maintenance
Updates
Security measures
Hosting issues
Network problems
Technical failures
Circumstances beyond our reasonable control
18. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
Such links are provided for convenience.
Coventra Global does not control and is not responsible for third-party websites, their content, security or privacy practices.
19. DISCLAIMER
To the maximum extent permitted by applicable law, the website is provided on an “as is” and “as available” basis.
We do not guarantee that the website or its content will be:
Uninterrupted
Error-free
Completely accurate
Secure
Free from harmful components
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Coventra Global shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the website.
This may include loss of:
Profit
Revenue
Business opportunity
Data
Goodwill
Anticipated savings
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
21. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Coventra Global against claims, losses, liabilities and reasonable expenses arising from:
Your unlawful use of the website
Your violation of these Terms
Your infringement of third-party rights
Your misuse of website content
22. PRIVACY
Your use of the website is also subject to our:
Privacy Policy
Cookie Policy
These policies explain how Coventra Global handles personal information and cookies.
23. GOVERNING LAW
Because Coventra Global operates internationally, the applicable governing law may depend upon the legal entity providing the relevant services and the applicable client agreement.
For commercial clients, the governing law and jurisdiction should be expressly stated in the applicable service agreement.
Nothing in these Terms is intended to deprive a consumer of mandatory rights that cannot legally be excluded under applicable law.
24. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.
25. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be published on the website and the “Last Updated” date will be amended accordingly.
26. ENTIRE AGREEMENT
These website Terms, together with our Privacy Policy and Cookie Policy, govern general use of the Coventra Global website.
They do not replace a separate written agreement between Coventra Global and a client.
27. CONTACT
United Kingdom
382 Kingsway
Manchester
M19 1PL
United Kingdom
United States
5532 Big River Dr
The Colony, TX 75056
United States
Pakistan
Plot 016-A, Street No. A1
Sector F Commercial, Phase 8, DHA
Islamabad
Pakistan
Email: info@coventraglobal.com